Shipping & Returns

SHIPPING

We aim to dispatch all orders within 1 working day of receiving your order.

UK shipping

Enjoy free UK express shipping on orders over £150 via Royal Mail Tracked 24. For orders under £150 see shipping rates below -

- Royal Mail Tracked 48 (2-3 Days): £2.99
- Royal Mail Tracked 24 (1-2 Days): £3.99

International shipping

- Europe Tracked: £14.99
- International Tracked: £24.99

Shipping times vary depending on shipping destination, but expect 6-7 working days after the order has been dispatched.

Orders shipped outside the UK may be subject to additional costs such as local import fees, Pomfie is not responsible for these fees. If you refuse a shipment from Pomfie, you will be responsible for the original shipping costs, any import fees incurred, and the return shipping cost.

 

RETURNS

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, visit our returns portal and fill in your order details. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that return labels will be sent from us for domestic orders only (United Kingdom), and a return fee of £5 will be deducted from your refund.

For returns outside of the UK,  it is the customer’s full responsibility to arrange the return to our warehouse address.

You can always contact us for any return question at customerservices@pomfie.com.